Refund Policy for Sugatsune Kogyo India Private Limited
1. Returns and Refunds
1.1. We strive to provide a satisfactory shopping experience for our customers. If you are not entirely
satisfied with your purchase, we're here to help.
1.2. Our return and refund policy is in accordance with the applicable laws and regulations in India.
2. Eligibility for Return/Refund
2.1. To be eligible for a return/refund, the product must be unused and in the same condition as
received.
2.2. The return/refund request should be initiated within 7 days from the date of delivery.
3. Non-Returnable Items
3.1. Certain types of items are non-returnable, including [list specific items/categories].
4. Refund Process
4.1. To initiate a return/refund, please [provide instructions on how customers can initiate returns, such
as contacting customer support or filling out a return form].
4.2. Once your return is received and inspected, we will send you an email to notify you that we have
received your returned item. We will also notify you of the approval or rejection of your refund.
4.3. If approved, your refund will be processed and a credit will automatically be applied to your original
payment method within [number] days.
5. Shipping Costs
5.1. Shipping costs are non-refundable.
5.2. If you receive a refund, the cost of return shipping will be deducted from your refund amount unless
the return is due to our error.
6. Cancellations
6.1. Cancellation of an order is allowed before it is shipped. Once the order is shipped, it cannot be
canceled.
7. Contact Information
7.1. For any further questions or assistance, please contact our customer support at
8. Changes to This Policy
8.1. We reserve the right to modify this refund policy at any time. Changes and clarifications will take
effect immediately upon posting on the website.
